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The Sterling Culture Code

Creating a Company We Love

Welcome to Sterling!

We are excited to have you as part of our team. You were hired because we believe you can contribute to the success of our business, and share our commitment to achieving our goals as stated in our mission statement.

Sterling is committed to quality and unparalleled customer service in all aspects of our business. As part of the team, we hope you will discover that the pursuit of excellence is a rewarding aspect of your career here.

This employee handbook contains the key policies, goals, benefits, and expectations of Sterling, and other information you will need.

Jessica Sterling

Where We Came From

We've been around for about 6 years now and have been lucky enough to grow every year. Here's a quick breakdown of our history.

Sarah & Jessica Sterling met.

August 2010

Sterling Platform was launched.

January 2011

Opened our New York office with 25 employees.

April 2014

Chosen as "Best Place to Work" by Glassdoor.

June 2016

Today.

Growing faster than ever

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Our Five Guiding Values

1

Create Fun and a Little Weirdness

2

We satisfy, delight and nourish our customers

3

We create wealth through profits and growth

4

1 Great Person = 3 Good People

5

Integrity. Without it we cannot be a team.

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What do people wear?

We're super casual. Jeans, tshirts, running shoes are the most common. Sometimes people wear blazers if they are feeling fancy.

Your First Few Days

So you’ve gone through the interview process, you’ve signed the contracts, and you’re finally here at Sterling. Congratulations, and welcome.

Sterling has an incredibly unique way of doing things that will make this the greatest professional experience of your life, but it can take some getting used to.

Ask all the questions, that's what everyone else did.

 

This book was written by people who’ve been where you are now, and who want to make your first few months here as easy as possible.

 

Be a Sponge

One of your most important duties your first week is absorbing everything. Getting to know your company’s culture, the working and communication styles of your teammates, the problem projects, and department or company-wide goals means that you’ll be able to start your real work sooner (and be more effective when you do).

So, go to the new hire orientation, sign up for professional development classes, and attend all the team and office meetings you can, even if you’re not yet sure what’s going on or they don’t 100% pertain to your work. Also please join in on the informal events. It’s a great way to meet people.

 

Don’t Overcommit Yourself

Do be careful, though, to balance your schedule—you want to have plenty of time to learn the ropes from your desk. We fully expect you to ramp up your workload slowly.

 

Ask Questions

As you learn about new processes, projects, and people, don’t be afraid to ask questions. You need to get up to speed, and people will expect it from the new person on the team.


Don’t Be Afraid to Speak Up

At the same time, don’t be afraid to contribute and add value—you do want to reinforce that you’re the right person for the job! No, you won’t know everything (nor should you act like you do!), but you can make suggestions in team meetings or brainstorming sessions, or ask questions like, “Has this been tried before?” And if you have a skill or ability that you’ve been hired to bring to the team, pipe up and share that knowledge.

 

What time do people usually work from?

Generally, we start and end a little later than most companies. You're free to come in and leave whenever, but our 'common' hours are 10am to about 7pm

Tools We Use

Slack

InVision

Sublime Text

Google Docs

Sketch

Zeplin

Can I work from home?

Absolutely! Just make sure you mention it on the company slack channel and you're available via Slack and email. People usually WFH once every 2 weeks or so.

Candidate Referrals

Know someone that you think might be a good fit at Sterling? That's great. We are extremely proud of our referral program. All you have to do is give their contact info to HR and sit back! If we hire your referral, you get $5k. It's that simple.

You can refer friends, acquintances, or even people you meet at events.

How much vacation time do I get?

As much as you need. Some years you'll need 4 weeks and some years you'll only need 2.

When do I get paid?

We pay on the 1st and 15th of every month via direct deposit.

We're pumped to have you.

Welcome to the team!